Privacy Policy

Coletamos dados pessoais quando você usa nossa Plataforma. Os seguintes dados são processados:

a) Registro e Conta de Usuário

• First and last name
• Email address
• Password (stored encrypted using bcrypt)
• Country and business type
• Business address (street, city, ZIP, state)
• Billing address (street, city, ZIP, state, country)
• Company name (optional, for existing companies)

Base legal: Art. 6(1)(b) GDPR (execução de contrato) e Art. 6(1)(a) GDPR (consentimento).

Required details: an account requires your email address, a password, a username, your first and last name and your country. They are required to enter into the user agreement; without them we cannot create an account. There is no legal obligation to provide them. Everything else asked at registration, such as a company name, addresses or a phone number, is optional. For a paid plan our payment provider also needs your payment details; without them no plan can be booked.

b) Gestão de Empresa

• Company label (internal identifier)
• Desired company name
• Country and business type per company
• Progress data for each dashboard category

c) Dados Comerciais Específicos da Ferramenta

Dependendo das ferramentas utilizadas, os seguintes dados adicionais são processados e armazenados:

• Invoices: invoice numbers, recipient data, line items, amounts, due dates, PDF documents
• Customers: customer names, contact details, addresses, notes, communication history
• Inventory: product names, SKUs, quantities, prices, warehouse locations, supplier information
• Contracts: contracting parties, contract contents, terms, notice periods, document attachments
• Employees: employee names, contact details, positions, working hours, salary data, social security data
• Payroll: gross salaries, tax deductions, social security contributions, bank details
• Projects: project names, tasks, assignments, time tracking data, comments
• Time tracking: working hours, break times, project assignments
• Accounting: accounts, journal entries, receipts, income, expenses
• Tax: tax-relevant data, VAT calculations, input tax amounts
• Documents: uploaded files, document metadata, versioning data
• Calendar: appointments, reminders, participant information
• Suppliers: supplier names, contact details, order history, terms
• Orders: order numbers, product lists, quantities, prices, delivery status
• Travel expenses: travel data, receipts, expense reports, mileage
• Newsletter: recipient lists, email addresses, sending history, open rates
• Fleet: vehicle data, license plates, maintenance schedules, mileage
• Coupons: coupon codes, redemption history, validity periods
• Dunning: outstanding claims, dunning levels, payment reminders
• Digital signature: signatory data, timestamps, the signer's IP address and device details, document checksums. These details are the evidence that the signature is genuine and are kept together with the document.
• Legal: legal cases, deadlines, document templates
• Domain and email (Wavor Domains, Wavmail): domain names, DNS records, email inboxes, email content

Base legal: Art. 6(1)(b) GDPR (execução de contrato). Esses dados são processados exclusivamente para fornecer a respectiva função da ferramenta e não são utilizados para outros fins.

d) Registro de Acesso Antecipado (Lista de Espera)

• Name
• Email address
• Company name (optional)

e) Contact Form

• Name
• Email address
• Subject and message content

Consultas de contato são encaminhadas ao Operador via e-mail (através de um provedor de serviços de e-mail).

f) Feedback

You can send us feedback through “Send feedback” in the dashboard and below every information page (“Was this information helpful?”). We store:

• the kind of feedback, your text and an optional rating
• the page on which you gave it
• your browser's identifier (user agent) and the time
• your account identifier if you are signed in; none without an account

Your IP address is not stored with the feedback. Without an account it is used only to limit the number of submissions per connection and is discarded one hour after the last submission.

The purpose is to improve the Platform and our information. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in improving our service). Feedback is deleted automatically after 24 months. Until then you can take back any feedback: when signed in at any time in the settings under “Privacy”, without an account on the information page itself, as long as your browser still holds the identifier stored for that purpose.

A Plataforma utiliza serviços de IA para fornecer as seguintes funcionalidades:

• AI assistant "Wavor Intelligence" - processes chat messages and user profile data (name, company, country, business type) in context
• Company name check - processes the entered desired company name, country, and business type
• Risk analysis - processes business description and company data
• Logo generation - processes description, company name, country, and business type
• Country information - processes country and business type
• Drafts for dunning letters, invoices, contract renewals and support replies - process the name of the customer concerned along with invoice and contract data
• Receipt recognition - processes the content of uploaded receipts, including supplier name and amounts
• Email analysis - processes the subject and content of incoming email
• Website generation - processes the description you enter

Text input goes to an AI service provider processing within the European Union, which does not use the data for training and does not retain it. If that service is unavailable, the same request is passed to a provider in the USA. Image generation runs exclusively through a provider in the USA.

Transfers to the USA are covered by Art. 49(1)(a) GDPR (consent) and the EU standard contractual clauses.

If a request contains data about your own customers - such as the name in a dunning or invoice draft - that data is sent along unchanged. It is not obscured beforehand.

O uso de IA é rastreado (custo por solicitação, ponto final, carimbo de data/hora) para impor limites de uso mensal por usuário.

As conversas com o assistente de IA 'Wavor Intelligence' são armazenadas em nosso banco de dados para manter o histórico de conversas para o usuário. Os dados armazenados incluem: conteúdo da mensagem, papel do remetente (usuário/assistente), carimbo de data/hora e título da conversa.

A Plataforma utiliza os seguintes cookies e mecanismos de armazenamento local:

• Sign-in and security: session cookies and protection against requests from other sites. Without them the service does not work.
• Convenience: language, light or dark appearance, staying on a country address. Only set when you choose something yourself.
• No cookies for advertising, analytics or tracking, neither our own nor third-party ones. The reach measurement in section 6a works without cookies.

Full list of all cookies with purpose and retention

Base legal para cookies tecnicamente necessários: Art. 6(1)(f) GDPR (interesse legítimo). Você pode se opor ao uso de cookies através do nosso banner de cookies ou das configurações do seu navegador.

Cada vez que a Plataforma é acessada, dados técnicos são coletados automaticamente: endereço IP, data e hora de acesso, páginas acessadas, navegador e sistema operacional utilizados, URL de referência. Esses dados são processados para garantir operações técnicas e para se defender contra ataques.

Base legal: Art. 6(1)(f) GDPR (interesse legítimo na segurança da Plataforma).

Our websites run Cloudflare Web Analytics. It shows us how many visits a page gets and how fast it loads. The script is served by Cloudflare, sets no cookies, uses no local storage and builds no fingerprint from the IP address or browser string. Collected: the page visited, the referring page, browser, device type, operating system, the country derived from the IP address and the browser's load-time measurements. A visit is recognised by the referring page, not by an identifier; no visitor profile is built.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in knowing how the website is used and how fast it is). If you do not want the measurement, block the script (static.cloudflareinsights.com) in your browser; the website works fully without it.

Personal data is only shared with third parties to the extent necessary for service provision. Categories of recipients are: hosting and infrastructure, payment processing, email sending and receiving, SMS delivery, AI services, domain registration, and CDN and security.

The specific sub-processors used, with name, location, and purpose, are listed in Section 13.

The Platform uses a specialized payment and identity service provider (USA) for two purposes: to restore access when you no longer have access to your two-factor authentication, and for the voluntary identity verification in your account settings. The following is processed:

• Photos of your identity document (ID card, passport, or driver's license), taken directly with the camera
• A selfie that the provider compares with the photo on the document (biometric data)
• Data read from the document: name, date of birth, address, document type, issuing country, expiry date and document number

The legal basis is your explicit consent (Art. 6(1)(a) GDPR, and for the biometric data Art. 9(2)(a) GDPR). Identity verification is performed solely at your initiative. You can withdraw your consent at any time; the withdrawal does not affect the lawfulness of the processing carried out until then.

The provider checks that the document is genuine and detects forged or manipulated documents. It processes the photos and the selfie according to its privacy policy; they are not stored on our servers.

We store the result of the verification (status and match result) and, from the document, first and last name, address, document type, issuing country and expiry date, the date of birth only in encrypted form. We do not store the document number, the photos or the selfie. We use this data to document the verification and to be able to match a later restoration of access to your account.

A Plataforma registra automaticamente as mudanças nos seguintes dados da conta:

• Email address and phone number
• First and last name
• Business and billing address
• Two-factor authentication settings (email, SMS, TOTP)

Os dados armazenados incluem: o nome do campo alterado, valor antigo e novo, carimbo de data/hora da mudança e o iniciador (usuário, administrador ou sistema). Esse registro serve para prevenção de fraudes, conformidade com as regulamentações de combate à lavagem de dinheiro (AML) sob o GwG e proteção do usuário em caso de alterações não autorizadas na conta.

Base legal: Art. 6(1)(c) GDPR (obrigação legal, em particular GwG) e Art. 6(1)(f) GDPR (interesse legítimo na prevenção de fraudes). O histórico de mudanças é armazenado de acordo com os períodos de retenção legais (pelo menos 5 anos sob a Seção 8 do GwG, até 10 anos sob a Seção 147 da AO).

Nos termos do GDPR, você tem os seguintes direitos em relação aos seus dados pessoais:

• Right of access (Art. 15 GDPR) - What data is stored about you
• Right to rectification (Art. 16 GDPR) - Correction of inaccurate data
• Right to erasure (Art. 17 GDPR) - Deletion of your data
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR) - Object to processing
• Right to withdraw consent (Art. 7(3) GDPR)
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, please use our support page.

Competent supervisory authority: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, Kavalleriestraße 2-4, 40213 Düsseldorf, Germany.

The Platform makes decisions based solely on automated processing which produce legal effects concerning you or similarly significantly affect you (Art. 22 GDPR) in only two cases:

• Restoring access (section 7a): after the identity service provider's check, the Platform compares the first and last name, date of birth and address from the identity document with the accounts whose holders have already verified their identity successfully before. If the result matches exactly one such account, you automatically receive a link at the email address this account already has, with which you restore access; your existing second factor stays active until the new one is confirmed. If you name another address, a staff member decides, as in every other case. If you have switched off recovery through support in the security settings, access is not restored this way, not even by a staff member. The Platform never rejects a request automatically. If the provider cannot complete the check, for example because a photo is unreadable, you can start it again at any time.
• Domains: if the email address of the domain holder is not confirmed within the deadline of the responsible registry (15 days for .com and other generic top-level domains), the domain is suspended automatically, as the registries' rules require (for generic top-level domains ICANN RAA § 3.7.7.1). As soon as the address is confirmed, the domain is released again.

In both cases you can ask for a staff member to review the decision, state your point of view and contest the decision. Please contact our support for this.

Utilizamos medidas de segurança técnicas e organizacionais para proteger seus dados: senhas são criptografadas com bcrypt, sessões são gerenciadas através de cookies httpOnly seguros, a transmissão de dados é criptografada via HTTPS/TLS e o acesso ao banco de dados é restrito a serviços autorizados.

Os dados pessoais são retidos de acordo com os seguintes períodos:

• Account data (name, email, address): until account deletion by the user
• Company data and progress data: until account deletion
• Tool-specific business data (invoices, contracts, employees, accounting, etc.): until account deletion, unless statutory retention obligations apply (e.g., invoices 10 years per Section 147 AO)
• Chat histories with the AI assistant: until account deletion
• Early access registrations: until official platform launch or until withdrawal
• Contact inquiries: 6 months after completion of the inquiry
• Feedback: 24 months
• AI usage data (cost tracking): until account deletion
• Server log data: 90 days
• Sign-in history (the basis for the new-device alert): 365 days
• Sign-in attempts (protection against automated attacks): 90 days
• Session cookies: 7 days or until logout
• Change history (Data History): at least 5 years (GwG), up to 10 years (AO)
• Identity verification results: until account deletion or per statutory retention periods

Quando você exclui sua conta, todos os dados pessoais, dados da empresa, dados de progresso e históricos de conversas serão excluídos de forma irrevogável dentro de 28 dias, a menos que obrigações legais de retenção (por exemplo, períodos de retenção relacionados a impostos de 6 ou 10 anos) se apliquem.

To provide our services, we use sub-processors. AI features and hosting infrastructure are integrated through specialized third-party providers as sub-processors. The AI service provider does not act as an independent data controller but processes data exclusively within the scope of data processing agreements. Data Processing Agreements pursuant to Art. 28 GDPR exist with all providers.

The complete list of sub-processors used, with name, location, and purpose, is provided in Section 13.

Através do uso de nossos provedores de terceiros nos EUA, dados pessoais podem ser transferidos para países terceiros. A transferência é baseada nas seguintes bases legais:

• EU-US Data Privacy Framework (EU Commission adequacy decision)
• Standard Contractual Clauses (SCC) pursuant to Art. 46(2)(c) GDPR
• Additionally, Transfer Impact Assessments (TIA) to evaluate the level of protection

Provedores de CDN e segurança, bem como provedores de hospedagem, como provedores de infraestrutura, garantem suas próprias bases legais para transferências internacionais de dados, incluindo o Quadro de Privacidade de Dados EUA-UE e/ou Cláusulas Contratuais Padrão (SCC).

Utilizamos os seguintes subprocessadores:

Standard Contractual Clauses (SCC) per Art. 46(2)(c) GDPR are in place with all US-based sub-processors. Data Processing Agreements per Art. 28 GDPR are in place with EU-based providers.

Reservamos o direito de atualizar esta Política de Privacidade a qualquer momento. Mudanças significativas serão comunicadas aos usuários registrados via e-mail ou através da Plataforma. A versão atual está sempre disponível na Plataforma.